1. SHIPPING POLICY
Last updated: 22 August 2026
At Serrelle London, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through serrellelondon.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, check the product details, confirm the shipping information and prepare your order for dispatch.
Business days are Monday to Friday, excluding UK public holidays.
Shipping Time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, busy sale periods, public holidays, incorrect address details or other circumstances outside our control.
Direct Supplier Shipping
In some cases, Serrelle London ships products directly from our trusted suppliers or fulfilment partners.
Instead of sending an item to us first and then forwarding it to you, the item may be dispatched directly from the supplier to your delivery address.
This means that some parcels may be dispatched from outside the United Kingdom, including from China.
We use this fulfilment model to reduce unnecessary handling and help get your order moving as efficiently as possible.
Shipping Carriers
We offer free shipping across the United Kingdom.
Depending on the product, fulfilment location and delivery address, different delivery partners may be involved in transporting your parcel.
Final delivery within the United Kingdom may be handled by Royal Mail or another local delivery partner, depending on the shipment.
If tracking is available, tracking details will be sent once your order has been dispatched.
Shipping Costs
Standard shipping is free for orders delivered within the United Kingdom, unless clearly stated otherwise at checkout.
Incorrect Shipping Details
Please make sure your shipping details are correct before placing your order.
If you notice an error, please contact us as soon as possible:
We'll do our best to help, but once an order has been processed or dispatched, we may not be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact:
Please include your name, order number and the email address used to place the order.
We'll review the available information and help you with the next steps.
Lost or Missing Parcels
If tracking shows that your parcel has been delivered but you haven't received it, please first check with members of your household, neighbours and the relevant local delivery service.
If you still cannot locate your parcel, contact:
We'll review the situation and help where possible.
Questions?
For shipping questions, please contact: