4. TERMS OF SERVICE
Last updated: 22 August 2026
Welcome to Serrelle London.
These Terms of Service apply to your use of serrellelondon.com and purchases made through our website.
By accessing our website or placing an order, you agree to these Terms of Service.
Online Store Terms
By using this website, you confirm that you are at least the age of majority applicable to you, or that you have permission from a parent or guardian where required.
You must not use our products or website for any illegal or unauthorised purpose.
Product Information
We do our best to display product descriptions, colours, sizes, images and other information as accurately as possible.
However, colours can appear slightly different depending on your device, screen settings and lighting.
Product descriptions, availability and prices may be changed where necessary.
Pricing
All prices on Serrelle London are displayed in British pounds (£ GBP) unless clearly stated otherwise.
We reserve the right to correct genuine pricing, product information or availability errors.
If an order is affected by an obvious pricing or product error, we may contact you to resolve the issue or cancel the affected order and provide a refund.
Orders
When placing an order, you agree that the information you provide is accurate and complete.
After placing your order, you'll normally receive an order confirmation by email.
An order confirmation does not necessarily guarantee acceptance where there is an issue involving payment, availability, pricing, delivery information or suspected fraudulent activity.
Refusal or Cancellation of Orders
We may refuse, cancel or limit an order where reasonably necessary.
This may include:
- Incorrect customer information
- Payment problems
- Suspected fraudulent activity
- Product availability issues
- Pricing or listing errors
- Unusual order activity
If we cancel an order after payment has been taken, an appropriate refund will be issued to the original payment method.
Shipping
Shipping times are estimates.
Please read our Shipping Policy for information about processing times, estimated delivery and fulfilment.
Some orders may be dispatched directly by suppliers or fulfilment partners located outside the United Kingdom.
Returns and Refunds
Returns and refunds are handled in accordance with our Returns and Refund Policy.
Nothing in these Terms is intended to remove statutory consumer rights that apply to your purchase.
Payment
We accept the secure payment methods displayed at checkout.
These may include Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
By submitting payment information, you confirm that you are authorised to use your selected payment method.
Account Information
You agree to provide current, complete and accurate account, billing and shipping information when placing an order.
If you create an account, you're responsible for keeping your login details secure.
Website Content
Unless otherwise stated, content on this website, including text, graphics, logos, product descriptions and layout, belongs to Serrelle London or the relevant content provider.
Content may not be copied, reproduced, distributed or used without appropriate permission.
Prohibited Use
You must not use our website:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To transmit viruses, malware or other harmful code
- To improperly collect personal information belonging to others
- To interfere with website security or performance
- To submit deliberately false or misleading information
Third-Party Tools and Links
Our website may provide access to third-party tools or links.
We are not responsible for third-party websites, services, content or policies.
Limitation of Liability
To the maximum extent permitted by applicable law, Serrelle London will not be liable for indirect, incidental, special or consequential losses arising from use of our website or products.
Nothing in these Terms excludes or restricts liability where doing so would be prohibited by applicable law.
Changes to These Terms
We may update these Terms of Service from time to time.
Updated terms will be published on this page.
Contact Us
For questions about these Terms:
Serrelle London
Email: info@serrellelondon.com
Website: serrellelondon.com